Terms of service
INTRODUCTION
www.agelopoulos.gr is an online store selling products and services via the Internet, created by the company named ΗΛΙΟΦΑΝ RENEWABLE ENERGY SOURCES CONSTRUCTION & TRADING, headquartered in Corinth, 65th Street & Prof. Iliou, Postal Code 20100, with GEMI number: 151489637000, VAT number: 801195019, and Tax Office of Corinth, contact email: info@solars.gr and customer service phone line: +30 210 4250000.
The following terms and conditions apply for the use of this online store, which is located at www.agelopoulos.gr. Every user who accesses and uses the services of this online store is considered to consent and unreservedly accept the following terms set forth herein, without exception. If any user disagrees with these terms, they must refrain from using the online store and from any transactions with it.
A. GENERAL TERMS OF USE
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Security and Personal Data
The management and protection of personal data of the visitor/user of this website are subject to these terms of use and the relevant provisions of Greek Law (Law 2472/1997, as supplemented by decisions of the President of the Personal Data Protection Authority, Presidential Decrees 207/1998 and 79/2000, and Article 8 of Law 2819/2000) and European Law (Directives 95/46/EC and 97/66/EC). Any future relevant legislative regulation will automatically and without further notice apply to the management and protection of personal data of the visitor/user of this website.
This Privacy Policy and the attached General and Specific Terms and Conditions of Use of the www.agelopoulos.gr website describe the method of data collection from the website, the use of this data by us, and the terms and conditions of use of this website.
This Privacy Policy applies exclusively to the personal data of users which they provide to us during their orders on this website.
Specifically:
Information Collection. Users of www.agelopoulos.gr may visit the aforementioned website without needing to disclose their identity unless they wish to do so. Visitors to our website are asked to provide personal data only if they want to order product(s), register on our website, and/or send an email.
The information voluntarily provided by the users of the mentioned website is used by www.agelopoulos.gr in order to enable users to have direct and meaningful communication with the store, to provide answers to specific questions they raise, and finally to serve and process their orders. The information collected by www.agelopoulos.gr through the website aims to measure its traffic, determine customer demands for more products, and facilitate transactions with the company. www.agelopoulos.gr does not distribute electronic addresses or any other information regarding its users and customers to any other organization or partner not connected with it, nor to any third party.
Use of Information. www.agelopoulos.gr collects four types of information about users:
(1) information that the user provides when registering as a customer,
(2) information that the user provides in order for www.agelopoulos.gr to process their order,
(3) information that the user provides when participating in contests or competitions that may occasionally take place,
(4) information that the user provides to receive newsletters via email.
When filling out any order form on our website, the user – customer will be asked for their full name, address, postal code of their area, email address, phone number, and choice of payment and delivery method for the order.
Additionally, further information may be requested, such as billing details or specifics regarding a quote that may have been requested. www.agelopoulos.gr uses the information provided by each user – customer during the electronic submission of the form in order to communicate with them, particularly regarding:
(i) the delivery of the order to their location,
(ii) confirmation and identification of the user whenever necessary,
(iii) new or alternative products offered by www.agelopoulos.gr,
(iv) special offers from www.agelopoulos.gr.
Users – customers have the option, within their order form, to choose whether or not to receive messages regarding the products and/or offers mentioned in paragraphs (iii) and (iv) from www.agelopoulos.gr.
www.agelopoulos.gr does not collect or electronically store credit card details (number, cardholder name, expiration date, CVV) or PayPal usernames and passwords. These are entered directly by the user on the respective sites of the above (credit card issuer or PayPal) through a redirect method. Once the transaction with the bank or PayPal is completed, users return to the store to finalize the order process.
Access to Information. Every order processing requires the collection of personal information for the delivery or reservation of an order. Also, the use of a credit card, which requires identification documents of the lawful cardholder only the first time, is ensured in every case. Any document or proof that verifies and declares the identity of the user – customer remains strictly confidential and is reviewed only by the authorized responsible employee of www.agelopoulos.gr. By providing their personal data, the user consents to the use of this data by the employees of www.agelopoulos.gr for the purposes mentioned above. Under no other circumstances can www.agelopoulos.gr share the user’s personal data with others without their prior consent, unless required by law. Under specific conditions permitted or imposed by law or court order, collection, use, and disclosure of personal data collected online may occur without prior user consent (for example, in case of a court ruling).
2. Periodic Changes
www.agelopoulos.gr continuously has the ability to expand, update, and improve its website, and related products and services, thus updating this policy. Users are advised to read this process regularly in order to stay informed about any changes in its content.
3. Limitation of Liability
The online store www.agelopoulos.gr, in the course of its transactions, is not liable for any damages that may result from the execution or non-execution of orders or from any delay in execution, for any reason. The said online store cannot guarantee product availability but undertakes to promptly inform users – customers of any unavailability. The online store provides the content (e.g., information, names, photos, images), products, and services available through its website “as is.” Under no circumstances shall it be held civilly or criminally liable for any damage (including but not limited to loss of profits, data loss, lost earnings, monetary compensation, etc.) that a visitor or third party may suffer due to the operation or malfunction and/or use of the website or/and inability to provide services or products or information available through it, or due to unauthorized third-party interference with the products or services or information provided through it.
4. Intellectual Property Rights
All the content of the online store, including distinctive titles, trademarks, images, photographs, designs, texts, etc., constitute the intellectual property of www.agelopoulos.gr and are protected under the relevant provisions of Greek Law, European Law, and International Conventions. Accordingly:
A. Any copying, transfer, or creation of derivative works based on this content or misleading the public about the actual provider of the online store is prohibited.
B. Reproduction, republication, uploading, announcement, dissemination, transmission, or any other use of the content by any means or method for commercial or other purposes is prohibited, except with prior written consent from the company.
C. The names, images, logos, and distinctive signs representing the online store www.agelopoulos.gr or third parties and their products or services are exclusive trademarks of the store or third parties, protected by the relevant trademark laws. Their appearance on the website shall in no way be construed as a transfer or grant of license or right to use them.
5. User Responsibility
Users agree and undertake not to use the online store www.agelopoulos.gr for:
i) Sending, publishing, emailing, or transmitting by any other means any content that is illegal for any reason, causes unlawful harm or damage to the COMPANY or any third party, or violates the confidentiality or privacy of any person’s information.
ii) Sending, publishing, emailing, or transmitting by any other means any content that offends public morals, social values, minors, etc.
iii) Sending, publishing, emailing, or transmitting by any other means any content for which users do not have transmission rights according to the law or valid agreements (such as internal information, proprietary and confidential information obtained or disclosed as part of employment or covered by confidentiality agreements).
iv) Sending, publishing, emailing, or transmitting by any other means any content that infringes any patent, trademark, trade secret, copyright, or other proprietary rights of third parties.
v) Sending, publishing, emailing, or transmitting by any other means any material containing software viruses or any other codes, files, or programs designed to disrupt, damage, destroy, or disable the operation of any software or hardware.
vi) Willful or unintentional violation of applicable laws or provisions.
vii) Harassment of third parties in any manner.
viii) Collecting or storing personal data about other users.
6. Acceptance of the Privacy Protection Procedures applied by www.agelopoulos.gr
Users of this website accept and consent to the above Data Protection Statement as well as to the General and Specific Terms and Conditions of use of the website that have been announced through it.
B. SPECIAL TERMS OF USE AND CONDITIONS
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Conclusion of Contract
This contract exclusively covers every sale of products through the website www.agelopoulos.gr. Every user who accesses and uses the services of the online store is considered to unconditionally agree and accept the terms stated herein, without any exception.
If any user does not agree with these terms, they must refrain from using the online store and from any transaction with it. Sending any order implies acceptance of this Contract and all its terms.
The store www.agelopoulos.gr, acting in good faith, is not responsible and does not commit to any errors in product features, photos, and prices listed on the website www.agelopoulos.gr and cannot guarantee that errors will not occur for any reason during the input and/or updating of product features and/or prices.
The buyer is solely responsible:
a) for the selection of their Product and its suitability for their purposes, and
b) for the postage costs of product shipment as defined below.
The products sold in the store are manufactured for distribution within the EU. The main technical features and other details of the products for sale are available, and any user/customer can find this information by following the search instructions on our webpages and by clicking on the name or photo of the respective product.
Retail prices are shown next to each product and include the applicable VAT.
For regions of Greece where reduced VAT rates apply by law and if the order is invoiced, then the product prices are lower than those listed according to the reduced VAT.
The store reserves the right to adjust prices, reserving the right to any errors in price entry.
In good faith and to protect users – customers, we kindly ask that if they find a product offered at an unusually low or high price compared to the market value, they contact the store by phone at +30 210 4250000 or by sending an email to www.agelopoulos.gr before proceeding with the order.
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Order Procedure
All orders are received in writing, via the internet, by completing and submitting the relevant Order Form that appears on the website www.agelopoulos.gr and are binding only if accepted by the store. The user – customer is informed about the acceptance or rejection of their orders by the store through the order status received with the Order Confirmation, which is sent by email after submitting the order. They are obliged to check the Order Confirmation and immediately inform the store (no later than 24 hours from receipt of the electronic notification of the Order Confirmation) in writing of any errors; otherwise, the details stated in the Order Confirmation will apply in this Contract.
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Order Cancellation
Depending on the progress stage of the relevant order, the user – customer will be informed about their options. Any change or cancellation of the order will not be valid without prior acceptance from us, and in any case, the user – customer will be responsible for damages caused by the cancellation of the order.
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Delivery – Ownership
Products are either shipped anywhere within the Greek Territory, except areas not served by the cooperating courier company, or can be picked up from our store at Petrou Ralli 445, 18450, Nikaia.
Specifically, the user – customer may pick up their order from our store at Petrou Ralli 445, 18450, Nikaia, on the day and time arranged after telephone coordination, paying the purchase price in cash or credit card upon receipt of the products from the said store. In any case, a prior deposit payment is a necessary condition.
If the customer wishes only for product delivery by courier services, they will be served during the respective days and hours of the courier company.
If the customer also wishes delivery and installation by our authorized service teams, these will be performed daily, except Saturdays, Sundays, holidays, and the period from August 5th to August 25th.
The shipping cost applies to items shipped via the cooperating courier company and is made known to the customer-user by selecting the appropriate field during the order form completion.
These charges apply to areas not classified as hard-to-reach by the cooperating courier company. For areas outside the courier service network considered hard-to-reach, shipping costs will vary. You will be informed in writing within approximately 48 hours after Order Confirmation if your area is considered hard-to-reach and about the associated shipping cost.
If the user – customer disagrees with the shipping cost, they have the right – within 24 hours of receiving the relevant notification – to request in writing (by fax or email) correction or cancellation of the order. The expiration of this period constitutes proof of agreement and acceptance by the user – customer of the shipping cost. The delivery time mentioned in the Order Confirmation is approximate. The store will make every effort to dispatch products within ten (10) working days (Monday to Friday), and in any case, the service is owed no later than thirty (30) days after receipt of the order by the store unless there is a problem with product availability communicated upfront to the ordering customer or due to force majeure.
For products marked "MADE TO ORDER" and provided they can be ordered from the store's suppliers, the delivery time will be approximately as indicated on the list. The place of delivery is stated in the Order Confirmation.
Ownership of the product transfers after full payment, while risk passes upon delivery.
5. Withdrawal – Product Returns
In the event that the user – customer does not receive the product, they will be charged both with any amount incurred by the store for shipping the item to them, as well as the immediate cost of returning the products. Any deposits given will in no case be refunded.
Returns are accepted only if the products the buyer wishes to return are in the same condition in which they were received, meaning they have not been unsealed or had their packaging tampered with, along with the retail receipt or invoice and all accompanying documents.
In any case where the user – customer wishes to return products purchased from our online store, they must notify us in writing within the above timeframe at the address:
ILIOFAN RENEWABLE ENERGY SOURCES CONSTRUCTION AND TRADING, Petrou Ralli 445, 18450, Nikaia
or by email at info@solars.gr, stating the full details (date and number) of the relevant purchase document.
Provided they receive written return approval from the store, the address to which the products must be sent for return is:
ILIOFAN RENEWABLE ENERGY SOURCES CONSTRUCTION AND TRADING, Petrou Ralli 445, 18450, Nikaia.
To avoid any inconvenience, our store advises each user – customer to carefully check the condition of the products and their intact packaging at the moment of delivery of their order, in order to identify any visible defects (e.g., broken merchandise, etc.).
If a defect is found, they must contact our online store immediately after delivery, on the same day or at the latest the next business day, either by phone at 210 4257000 or by sending an email to info@solars.gr.
If products are returned damaged or incomplete, the online store has the right to claim compensation from the customer, the amount of which will be determined by the condition of the products, as well as to unilaterally and without further notice offset fully or partially the claim against the customer.
6. Warranty
Depending on the product, the terms of the written warranty included in the product packaging will apply.
The store does not independently provide a warranty for the proper functioning of the sold products nor guarantees protection for third-party products that are manufactured and/or assembled and simply resold by the store. Such products are warranted directly by the manufacturer.
Transport of the goods for repair and back is the responsibility and expense of the user – customer. In any case, repair or replacement of a defective product or device is subject to the warranty terms of the Manufacturer, which the user – customer acknowledges and accepts.
The store acts exclusively as an intermediary between the Customer and the Manufacturer for the repair or replacement of the defective product or device. The manufacturer exclusively chooses whether to repair or replace the product or device.
The warranty start date is the date of sale of the product or device by the store. Repairs outside the warranty period are the sole responsibility of the user – customer. The store provides no warranty regarding the suitability of the product or device for a particular use.
For addressing defects or deficiencies in agreed characteristics of the sold items, the provisions of the Civil Code apply. For a characteristic to be considered agreed upon, it must be certified in writing by both parties.
7. Force Majeure
www.agelopoulos.gr is not responsible for delays in execution (including delivery) caused by circumstances beyond its control or due to force majeure and will be entitled to an extension of time for performance. Examples may include strikes, terrorist acts, war, supplier/transport/production problems, currency fluctuations, government or legislative acts, and natural disasters. If such events last more than two (2) months, this Agreement may be terminated by either party without compensation.
8. Payment Methods
The Products, prices, and shipping terms (place, time, etc.) are those stated in the Order Confirmation.
Payment is made before or upon delivery of the product and can be done by one of the following methods:
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Payment and collection at our stores, Petrou Ralli 445, 18450, Nikaia & 65th Street & Prof. Iliou, Corinth, Postal Code 20100.
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Cash on delivery upon delivery to the chosen location, provided a deposit of at least 40% has been paid for Attica and the full payment has been made for the rest of Greece.
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Deposit into a bank account. In this case, the order is dispatched after sending us by fax at +30 210 4257007 the deposit slip stating the order number as the reason for payment (delivery time starts from the date the deposit slip is sent).
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Payment via PayPal (with PayPal account or Visa, MasterCard credit cards).
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Payment via credit card (Visa, MasterCard, Maestro, American Express credit, debit, and prepaid cards).
An invoice or retail receipt may be issued for your order. Invoices are issued to companies and freelancers provided the following details are completed during the order: company name, VAT number, tax office, registered address, and profession.
9. Modification of Terms
The store reserves the right to modify or update the terms and conditions of transactions. Any modification or update will take effect from the moment this text is updated to reflect the changes.
10. Miscellaneous
If any part of this Agreement is found invalid or unenforceable by a court, the remainder of the Agreement will continue to apply. All notices must be in writing (by hand, email, fax, or mail, considered delivered 48 hours after mailing).
11. Governing Law – Jurisdiction
This Agreement is governed by Greek Law, especially legislation concerning e-commerce, distance sales, and consumer protection, and is subject to the exclusive jurisdiction of the Courts of Athens.
